SHIFT Financial Services ltd (“us”, “we”, or “our”) operates the www.Shifttransfer.com website and the SHIFT Mobile Applications mobile application (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify your (“Personal Data”). Personally, identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

USAGE DATA

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies; We use Session Cookies to operate our Service.
• Preference Cookies; We use Preference Cookies to remember your preferences and various settings.
• Security Cookies; We use Security Cookies for security purposes.

USE OF DATA

SHIFT Financial Services ltd use the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

SHIFT Financial Services ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

SHIFT Financial Services ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of SHIFT Financial Services ltd
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ACCOUNT CLOSURE DUE TO COMPLIANCE ISSUE

If a customer initiates a transaction, we shall temporarily hold the transaction within the compliance department. Simultaneously, we reach out to the customer, requesting the missing information needed to release the transaction. If the customer does not provide the required KYC documents within 15 days, the next course of action would be to refund the funds to the customer, block their account for future use and take further compliance action.

During the onboarding and periodic review of the customer accounts if any KYC or CDD documents are pending or missing, the documents will be requested by the customer service team by email from the client and allow a 15-day window for the customer to respond. If the customer does not respond within this timeframe, the account will be deactivated.

Subsequently, inform the customer of the account deactivation due to the missing KYC information and instruct them to contact the customer service team. They should be guided to upload the necessary documentation to reactivate the account. The reactivation process will be handled by the compliance team after a thorough review of all submitted documents.

SAFEGUARDING OF UK CUSTOMER FUNDS

Shift Financial Services Ltd complies with the safeguarding requirements under the UK Payment Services Regulations 2017. We hold all relevant funds received from UK-based customers in segregated safeguarding accounts with authorised financial institutions. These funds are completely separated from the company’s own funds and are protected in the event of our insolvency. This ensures your money is not at risk and is used only for fulfilling your payment instructions.

ACCOUNT CLOSURE DUE TO INACTIVITY

If the registered customer, did not send transaction during one year, then the registered account will be inactive, and if the customer completed two years without any transaction, then the registered account will be removed.

If the registered customer looking to activate their account again within one year, then they must follow Re-KYC process again by contacting support@Shift-sg.com and perform at least one transaction.

If the removed registered account looking to register again; they need to do full new registration.

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

GOOGLE ANALYTICS

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

LinkedIn: https://www.linkedin.com/legal/privacy-policy
Facebook: https://www.facebook.com/policy.php
YouTube: https://www.youtube.com/yt/about/policies/#community-guidelines
Twitter: https://twitter.com/en/privacy
Instagram: https://help.instagram.com/519522125107875/?helpref=hc_fnav&bc[0]=Instagram%20Help&bc[1]=Privacy%20and%20Safety%20Center
Mail chimp: https://mailchimp.com/legal/privacy/
UK Data Protection: https://www.gov.uk/data-protection
Your Rights When Making Payments In Europe: https://ec.europa.eu/info/sites/info/files/business_economy_euro/banking_and_finance/documents/leaflet-your-rights-payments-eu_en.pdf

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:
By email: info@shifttransfer.com